You are a production fast-paced environment enthusiast. You have found the right team!

As a Client Service Quality Assurance Analyst within the Healthcare Payments Customer Service team at JPMorganChase, you will be responsible for reviewing, testing, and analyzing processes, data, and completed work for compliance to regulations and other written documentation.  These processes may include customer call handling, vender processing, production, or a wide variety of transaction and exception processes. 

 

Job Responsibilities

Maintain the quality program and resourcesHelp to develop and implement quality strategiesProvide operations quality support for audits and control testingProvide systemic quality monitoring and analysis of processes through on-site observations (Process Surveillance)Review quality data to identify trends and partner with business leaders to improve qualityCompile data, trending results, and make recommendations to leadershipPrepare and present quality assurance results and opportunities to leadershipIdentify gaps and recommend system, process, and or procedural improvementsSupport root cause and corrective action analysis, planning, and verificationProactively review procedures and processes for updates and enhancements

 

Required Qualifications, Capabilities, and Skills

Extensive knowledge of quality management best practices, root cause / corrective action / preventative action, and defect eliminationExcellent verbal and written communication skillsStrong interpersonal skills and ability to collaborate with key stakeholdersAbility to manage expectations and deliver resultsExcellent time management and organizational skillsDetail-oriented with ability to work efficiently within given timelinesStrong independent decision making and critical thinkingStrong Excel, PowerPoint, and Word skillsExcellent facilitation and presentation skillsAbility to provide effective feedback on identified quality trends, process performanceAbility to design, implement, and manage quality assurance programs