Client Service Associate, Business Insurance

The Client Service Associate at Marsh McLennan Agency works alongside the Account Management and Sales departments delivering exceptional customer service within the Business Insurance division.  In this role, the Client Service Associate oversees client records and processes updates to policies and account details.

This position is on-site in our Worcester office and reports directly to the Associate Director of Business Insurance.

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Advisor within our Employee Health & Benefits team here at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts.Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materialsTrack invoices, process endorsements, and update client policies within the agency management systemMay assist with the preparation of client materials for client presentationsManage processes related to the Registry of Motor Vehicles including RMV-1’s, RMV-3’s, “Drives” program, as well as driver and motor vehicle checks, etc.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Demonstrates a high level of attention to detail, ensuring accuracy and quality in all work.Someone that thrives on providing exceptional customer service and communicates effectively over phone and email.The ability to remain highly organized in a fast-paced setting including managing a high volume of emails.Proficiency with Microsoft Excel, Outlook, and a comfort level learning new systems quickly.A commitment to achieve a P&C Producer License in MA within first 90 daysShared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability.

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfilment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $41,200 to $76,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.