Join a team where your passion for client service and problem-solving makes a real difference. As a Client Service Analyst, you’ll be empowered to deliver exceptional support, resolve complex issues, and help clients achieve their goals. Your expertise will shape positive client experiences and drive operational excellence. Take the next step in your career with opportunities to learn, grow, and make an impact every day.

As a Client Service Analyst within Global Client Support team, you will provide essential support by addressing client inquiries, processing transactions, and troubleshooting issues. You work with us to ensure seamless operations, identify opportunities to refer services, and uphold high standards of accuracy and professionalism. Together, we foster a collaborative and dynamic environment where your contributions are valued and your growth is supported.

Job responsibilities

Provide daily support by addressing client inquiries, processing transactions, and troubleshooting issues using established policies and procedures.Identify opportunities to refer services based on client needs and market trends.Apply knowledge of financial products and procedures to resolve non-routine problems.Communicate clearly and professionally with clients to assess and address their requests.Ensure accurate transaction processing and maintain data integrity.Manage multiple tasks efficiently in a fast-paced environment.Adapt to changing priorities and contribute effectively within a team.Maintain a professional presence and respond flexibly to evolving client needs.Utilize probing questions to accurately assess and resolve client inquiries.Leverage proficiency in MS Windows and Office to support daily operations.Uphold high standards of client service and operational excellence.

 

Required qualifications, capabilities, and skills

College degree , or equivalent work experience.Minimum 1 year of experience in customer service, operations, sales, or portfolio management.Baseline knowledge of client service operations, including transaction processing and troubleshooting.Demonstrated ability to apply policies and procedures to solve non-routine problems.Excellent written and verbal communication skills.Strong interpersonal skills for effective client interaction.Ability to manage multiple tasks and competing priorities efficiently.Highly organized with attention to detail and data integrity.Proficiency in MS Windows and Office applications, including Word, Excel, and PowerPoint.Ability to adapt to change and work effectively in a team environment.Demonstrated professional presence and flexibility to meet evolving needs.

 

Preferred qualifications, capabilities, and skills

Minimum 1 year of experience in customer service, operations, sales, or portfolio management, preferably in banking or financial services.