This is a dynamic environment; we are looking for someone who is self-motivated, with attention to detail.

As a Client Service Analyst in the Client Service & Implementations you will be responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. You will provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.

Job Responsibilities:

Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.  Using a client relationship management (CRM) solution, track correspondences and results.  Respond to inquiries and problems directly from key contacts.  Navigate systems and tools, and partner with cross-functional teams to solve client problems.  In a team environment, offer feedback and participate in projects for process improvements.  Ensure accurate and timely responses to maximize individual scorecard potential.  Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

Required qualifications, capabilities, and skills: 

Bachelor’s degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.  2 years of client relations, customer service or other related field.   Knowledge of bankcard industry and procedures.   Ability to understand multiple complex systems and processes.  Knowledge of computer software systems including work processing and spreadsheets.  Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.  Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.  Strong organizational skills with the ability to prioritize effectively to meet deadlines.

Schedule Monday-Friday 8:00am-5:00pm