The goal of PP&P is to provide a direct method of contact to the merchant to support the Canadian Business with end to end case management.  

Be the single point of contact that owns merchant's case from start to finish  providing regular updates to the merchant along the way. Once the case is resolved, PP&P analysts will engage the merchant as required.Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partnersMaintain a high level of knowledge surrounding new products, features, services, and processesEscalate any case that cannot be resolved within the anticipated service level or that creates risk or exposure for the bankLiaise with other areas of the organization in order to provide timely resolution to merchant inquiries Ability to work within a dynamic and fast-paced environmentDemonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude 

 

Core Competencies

Excellent verbal and written French and English communication skillsAbility to provide professional and interpersonal communication when interacting with othersSelf-motivated, works well with minimal supervision, & performs well in a team environment Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools

 

 

Qualifications

Knowledge of payment processing industry and related procedures and products.High school diploma equivalent. Preferred qualification includes college/university diploma/degree.Minimum of  2 years of customer service experience. Bilingual - English / French.Work from Office in Toronto position.