Join our Fund Accounting Operations Service Delivery Team in India and become the key point of contact for client inquiries and reporting. Lead client meetings, monitor KPIs, and deliver top-tier service in a dynamic, client-focused environment. Your proactive approach will drive our commitment to operational excellence and client satisfaction.

As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you manage all client inquiries related to Fund Accounting operations, client reporting, and reconciliation governance. You lead and participate in client meetings and calls, monitor client KPIs, and ensure exceptional service delivery. You proactively address challenges and maintain high standards of operational excellence.

Job Responsibilities Manage group email boxes and SharePoint queues to resolve queries promptlyOversee daily activities, ensuring compliance with SOPs and client deadlinesCoordinate with operations and clients to resolve reconciliation breaksEngage in client calls and meetings to facilitate effective communicationImplement strategies to maintain response quality and prevent case reopeningProvide timely MIS reports and KPIs to stakeholdersCollaborate with partner sites for external deliveries and status updatesAddress accounting-related queries from stakeholders efficientlyMonitor and maintain KPIs for aged breaks as per client SLAsEnsure adherence to service delivery standards and client satisfactionSupport continuous improvement initiatives within the teamRequired Qualifications, Capabilities, and Skills Demonstrate knowledge of Fund Accounting operations, including NAV Validation, Income, Corporate Actions, Expenses, CapStock, Trades, or DerivativesExhibit enthusiasm for learning new processes and achieving resultsChallenge the status quo and handle escalations effectivelyBuild key internal relationships across locations with strong management skillsReview documents with attention to detail and analytical capabilityCommunicate clearly with internal and external stakeholdersAdapt to changing priorities and deliver high-quality servicePreferred Qualifications, Capabilities, and SkillsLeverage experience in client reporting and reconciliation governanceUtilize advanced knowledge of MIS reporting and KPI monitoringCollaborate with global teams for best practice sharingSupport process automation and efficiency improvementsEngage in continuous professional developmentDrive innovation in service delivery strategiesManage multiple tasks in a fast-paced environment