Job Description

What is the opportunity?​

Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.

As a Client Service Advisor (CSA), you provide subject matter expertise for ongoing day to day product servicing and operational execution for treasury and cash management products.

What will you do?

Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact

Complete basic maintenance requests for existing Electronic Banking product offerings

Offer expert advice and solutions to clients to ensure proper product function and utilization, anticipating needs and ensuring high-quality engagement

Partner with the Operations teams and other CRT members to coordinate integrated service solutions

Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk

In conjunction with Relationship Managers, participate in client service reviews to enhance product utilization and identify new opportunities

Maintain accurate documentation of service queries and complete required reporting for transparency and management

What do you need to succeed?

Must-have:

1-2 years of related experience with strong working knowledge of treasury and cash management operations and products

Effective communication skills

Strong attention to detail, analytical and problem-solving skills

Excellent time management and prioritization skills

Ability to work effectively both independently and within a team environment

Nice to have:

Commercial or corporate banking client servicing experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills

Cash Management Products, Client Relationship Management, Client Service, Commercial Banking Operations, Commercial Banking Relationship Management, Customer Service

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-03

Application Deadline:

2026-02-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.