If you are passionate about healthcare technology, supporting the needs of your customers, and have a strong desire to be a client facing strategic account leader, we would love to speak with you about joining our team.

As a Client Service Account Manager Associate in the Relationship Management team, you will be responsible for owning and managing your own book of business, as well as assisting Regional Vice-Presidents with account management and strategic initiatives for some of our largest and most prestigious customers. 

Job responsibilities 

Serve as the Customer’s primary business contact to help facilitate regular business activities that are both strategic and operational.  Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction. Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations.  Prepare, deliver and process of customer Orders and Contracts to support expansion of InstaMed solutions, services, and hardware.  Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer. Drive adoption of InstaMed’s solutions across your territory by identifying or promoting opportunities where InstaMed can offer value.  Interface and partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Identify joint-sale opportunities with your JP Morgan partners for banking and treasury service products. Identify possible risk areas that could impact customer retention or damage the customer relationship. Maintain and practice good Salesforce hygiene as it relates to customer account information and sales opportunities and pipeline. Demonstrate a thorough understanding of InstaMed solutions, products and processes  Maintain accurate and timely documentation of all activities relevant to the position 

Required qualifications, capabilities, and skills 

3  + years of professional work experience in a customer facing role. Display excellent people skills and ability to build relationships with customers and cross functional departments. Demonstrates sound judgment in setting customer expectations and managing sensitive customer situations Influence without direct authority. Ensures a learned   understanding  of InstaMed’s solution suite and articulate our value proposition. Displays  strong analytical and problem-solving skills. Exhibits ability to  be detail oriented and comfortable with researching and following written instructions to ensure necessary operational tasks associated with this role are completed timely and accurately.  Experience in Healthcare technology experience required. Proficiency in Salesforce Lightening 

Preferred qualifications, capabilities, and skills 

Bachelor’s Degree or higher