Step into the role of Implementation Specialist within our Client Operations team and become the driving force behind seamless Treasury Service product modifications and deletions across diverse account types and regions. As the beacon of transparency for our clients, you will expertly manage their requests, ensuring clear communication with Sales, Service, and Implementation Support teams.

As an Implementation Specialist within our Client Operations team, you will manage Client Requests for Treasury Service product modifications and deletions for various account types across different regions. You will be the point of transparency for the Client, who will continue to communicate requests to Sales, Service and/or Implementation Support. As part of your role, you will document the request in Deal Manager and if there are any clarification/requirements needed, you will convey this to Service or Sales who will work with the client to complete such requisite for the request to be implemented."
 

Job Responsibilities:

Serve as the central point of contact and escalation for in-country Implementation Support team members.Receive treasury service maintenance and account closing requests via Deal Manager or mailbox from client service, necessitating the initiation of a Deal Manager request.Ensure the delivery of maintenance activities is completed within established service level agreements.Reach out to Product Manager/Service to determine the risk rating and procedures for requests not listed on the Risk Matrix.Oversee inspections and audits of completed implementations.Check to ensure rush requests are processed with urgency, assign requests for clients identified on the Sensitive Client list to seasoned associates, and modify special processing requirements as indicated. Additionally, ensure "Unable to Offshore" client requests are appropriately assigned.

Required qualifications, capabilities, and skills:

Bachelor’s degree.Excellent problem-solving skills in order to identify, understand and address operational and technical issues.Good problem-solving skills and can articulate clear and workable solutionsAbility to be flexible, follow tight deadlines, organize, and prioritize workBuilds/promotes a client/customer centered organization.Promotes partnership; encourages collaboration, information sharing and discussion to break down silos

Preferred qualifications, capabilities, and skills

Proactive in displaying these skills and developing solutions.Being proactive, and the ability to work in a high-pressure environment with time-critical deliveriesEscalates issues and concerns in a timely manner with management.