Job Summary: Completes research, pricing and authorization and data entry for tests ordered by MAPMG providers and outside vendors. Comprehensive lab support for KP MAS Lab, KPMAPMG, and external providers. Coordinates scheduling of staff using good judgment, critical thinking and consultation/collaboration to most effectively align resources with needs. Utilizing excellent cutomer service skills, responds to all phone inquiries regarding lab specimens. Performs a variety of duties to support the receipt, processing, delivery and distribution of lab specimens, lab results and reports. Performs all duties in compliance with Kaiser Permanentes Code of Conduct, Principles of Responsibility, policies and procedures as well as federal, state and local laws and regulations, accreditation and licensure requirements. Performs all responsibilities and duties under the technical guidance of the Laboratory Supervisor/Manager or designee. Essential Responsibilities: + Provides pricing and CPT codes for external lab testing. Performs extensive research for send out testing. Determines appropriate basic generic testing requirements when scheduling and work with providers to ensure correct testing is performed. Determines when a referral is needed for testing and submit to the Referral Department. Understands when to escalate a lab request to the Pathologist. Provides pricing and CPT codes to Financial Counseling to determine member financial responsibility. + Manages and places orders form external providers in the LIS. Maintains and completes all required documentation for reports, requests, and results. Contacts members regarding lab orders, communicates any spe;cial requirements/collection instructions and schedules lab appointments. + Coordinates scheduling and temporary replacement when needed using good judgment, critical thinking, and consutation/collaboration to most effectively align resources with needs. Available to take staffing calls as assigned. Proactively manages staff availability, maximizing the employees hours at KP up to allowable limits. Participates in the onboarding of PRN, Part time and Regular staff, and other lab staff as needed. + Utilizes desginated datbase for staffing templates and supporting documents. Evaluates replacement staffing patterns and makes recommendations to improve customer service and overall productivity. Performs daily/weekly/monthly confirmation of staff schedules to employees or distribute to facility labs, stff, leads, and supervisor/manager. + Answers and assists with all lab phone inquiries not limited to lab orders, results, problem resolution and referred testing. Schedules lab appointments for members. + Demonstrates knowledge of specimen collection processes and specimen requirements. Assess specimen integrity and prepares packages and arranges for transport of specimens as required. Educates and provides support to all lab staff, providers and clinical staff for ordering tests including those not in LIS. Quest recalls. + Understand when to escalate a lab request to the Pathologist. Performs extensive research for send out testing. Manages tracking for send out testing. Determines appropriate basic genetic testing requirements when scheduling and work with providers to ensure correct testing is performed. + Assures timely transmission of reportable disease reports. Monitors for any deviations and reports such to the lab manager. + Monitors pending lists for internal and external clients to ensure that turnaround time for testing meets expecatations. + Performs other duties as assigned to include support for phlebotomy or testing when needed. + Demonstrates service behaviors and principles defined by KP Service Quality Credo, the KP Mission as well as specific departmental/organization initiatives. Demonstrates the knowledge, skills abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members and to contracted providers and vendors. 12:30 PM to 9 PM Monday to Friday, with weekend rotations. Basic Qualifications: Experience + Minimum one (1) year experience as an PHLEB, MLA, MLT, MT, MLS CLS + Minimum two (2) years experience working in a clinical laboratory setting OR ASCP certification plus one (1) year experience. Education + High School Diploma required OR + General Education Development (GED) required. License, Certification, Registration + Clinical Lab Scientist Certificate from American Medical Technologists OR Medical Lab Scientist Certificate OR Clinical Lab Scientist Certificate from American Society for Clinical Pathology OR Medical Lab Technician Certificate OR Phlebotomy Technician Certificate OR American Medical Technologist Medical Lab Technician Certificate + Basic Life Support within 6 months of hire Additional Requirements: + Demonstrates ability to resolve scheduling for multiple lab locations, and employees. + Demonstrates ability to multitask with attention to detail and be held accountable for critical staffing coverage decisions. + Proficiency using various PC software packages including spreadsheet, word processing and database applications. + Demonstrates proficiency in most of the following areas: word processing, basic spreadsheet calculations, report generation, creation/maintenance of databases, and composition fo broad scope correspondence. + Demonstrated ability to plan, organize and prioritize work assignments. Be organized and detail oriented. + Ability to work independently. Must possess demonstrable customer service skills and the ability to handle multiple tasks simultaneously in a fast-paced environment with frequent interruptions. + Effective, verbal, written and interpersonal communication skills. + Must be flexible, embrace frequent changing priorities and workflows in a positive and gracious manner. + Preferred Qualifications: + Minimum one (1) year experience working in a Kaiser Permanente Laboratory preferred. + Minimum one (1) year experience as an MLT or MT preferred. + Associates degree OR + Bachelors degree in chemical, physical or biological science or medical laboratory technology preferred or in a related field. COMPANY: KAISER TITLE: Client Laboratory Services Specialist I LOCATION: Rockville, Maryland REQNUMBER: 1408070 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.