Join our dynamic team at J.P. Morgan and shape the future of client onboarding. Bring your expertise to drive innovation and operational excellence in a global environment. Unlock your potential and make your mark with us.

As a Client Documentation Associate within our Client Onboarding function, you will lead a team dedicated to delivering payments and receivables solutions to a diverse set of clients around the globe. You will partner directly with clients, bankers, Sales, Service, and KYC to open Commercial Bank accounts, provide clients with legal documentation, and ensure account-related requirements are met. If you are driven by exceeding client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you.

Job Responsibilities:

Manage and support Specialists in operations.Create and distribute data analytics and reporting.Conduct quality reviews for new hires and BAU analysts.Facilitate training for new hires and existing talent.Update Policies and Procedures for audit readiness.Coordinate with internal teams for procedure alignment.Lead initiatives to improve quality and client experience.

Required qualifications, capabilities, and skills:

Strong written and oral communication skills.Foundational knowledge in Client Onboarding and documentation.Proven cross-functional collaboration skills.Strong analytical capabilities for process improvement.Proficiency in Microsoft Office and relevant systems.Ability to adapt to a changing work environment.Personal accountability and independent issue resolution.

Preferred qualifications, capabilities, and skills:

Experience in leading global teams.Expertise in client relationship management.Advanced proficiency in data storytelling.Experience in operational excellence initiatives.Ability to influence and drive change across functions.