The **Manager, Client Development – Brazil & Chile** is responsible for driving the execution of the client relations and client development strategy across both markets, with a strong focus on elevating client experience, strengthening long-term client relationships, and supporting sales growth across all product categories, including High Jewelry. This role leads the planning and execution of **in-store, out-of-store, and virtual client activations** , ensuring highly personalized, bespoke experiences aligned with Tiffany & Co.’s brand standards. Through strong cross-functional collaboration, this position plays a key role in reinforcing a client-centric culture, enhancing clienteling capabilities, and maximizing ROI from client-focused initiatives. The role requires a balance of **strategic thinking and hands-on execution** , acting as a bridge between regional strategy and local store execution, while inspiring retail teams to build meaningful one-to-one client relationships that drive lifetime loyalty. **KEY ACCOUNTABILITIES & PERFORMANCE GOALS** **Client Relations Strategy & Activations (45%)** + Execute the **Client Relations and Client Development strategy for Brazil and Chile** , aligned with regional and global priorities. + Lead the **end-to-end planning and execution of in-store, virtual, and off-site client events** , including High Jewelry activations and bespoke experiences. + Create and manage **quarterly client activation and event calendars** to drive engagement and sales. + Develop detailed project proposals covering concept, budget, vendors, timeline, and brand alignment. + Deliver **post-event recaps** highlighting results, sales impact, ROI, insights, and best practices. + Partner with Retail, High Jewelry, Client Relations, and Brand teams to ensure consistency and excellence in execution. **Client Development & Clienteling (35%)** + Own the **client development and clienteling strategy** for the markets, ensuring strong execution at store level. + Develop strategies to **attract new clients** , re-engage lapsed VICs, and grow High Potential and High Jewelry client segments. + Manage and track **clienteling KPIs** (e.g. VIC, $10K / $250K clients), providing insights and recommendations to stores. + Create analytical dashboards and reports to monitor client performance and behaviors. + Partner with the CRM Americas team to align tools, data, and reporting with market needs. + Coach and support retail teams through **store-level engagement** , reinforcing best practices and client-centric behaviors. **Events, Partnerships & Brand Experience (15%)** + Establish and maintain **strategic partnerships** inside and outside LVMH to deliver “money-can’t-buy” experiences. + Implement innovative concepts for **small, intimate, and bespoke events** that enhance brand desirability. + Define and manage **client gifting, charitable initiatives, and hospitality strategies** aligned with brand guidelines. + Coordinate with agencies, production partners, and vendors to deliver flawless executions. + Monitor competitive landscape and share insights on market activations and trends. **Gifting & Client Correspondence (5%)** + Manage all **client gifting and customer correspondence** needs for Brazil and Chile, ensuring consistency, personalization, and operational excellence. **QUALIFICATIONS** **Required** + **5–7 years of experience** in Client Relations, Client Development, Events, or Luxury Retail. + Proven experience executing **high-end client activations and bespoke experiences** . + Strong background in **client-facing roles** within the luxury industry. + High level of creativity, taste, and attention to detail. + Strong organizational and project management skills. + Advanced proficiency in **Microsoft Office (especially Excel)** . + Ability to interpret and cascade Global and Regional strategies locally. + Strong written, verbal, and presentation skills. + Ability to manage budgets and support local initiatives. + **Fluency in English, Spanish, and Portuguese** . + Flexibility to work evenings, weekends, and holidays as needed. + Willingness to travel within Brazil and Chile as required. **Preferred** + Luxury Retail experience + French language skills + Established network of vendors and external partners **PERFORMANCE MEASURES & SCOPE** + Client activation effectiveness and ROI + Clienteling KPIs and VIC development + Sales impact linked to client initiatives + Quality and consistency of client experience + Budget adherence and cost control + Number and quality of events and activations delivered **TIFFANY MANAGEMENT COMPETENCIES** + **People Make the Difference** – Inspire, develop, and engage teams through collaboration and shared purpose. + **Be Creative & Innovative** – Champion new ideas that elevate brand desirability. + **Deliver Excellence** – Execute with precision, empathy, and consistency. + **Cultivate Entrepreneurial Spirit** – Embrace change and proactively identify new opportunities. **Job Identification** : 62547 **Job Category:** : Communication & Events **Assignment Category** : Regular Full-time **Remote Positions** : No **Professional Experience** : Minimum 3 Years Equal Opportunity Employer