The Team:
The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.
The Opportunity:
A key support position in animating and developing both Fragrance & Beauty business, within Hermès Boutiques. The Client Development Coordinator is responsible for the oversight of US boutiques, assisting the Director of Client Development - Fragrance & Beauty in developing tools, managing communications and maintaining engagement levels to help optimize retail performance.
The person will have close partnership corporate retail teams such as Merchandising/Planning, Visual Merchandising, Store Operations, as well as with warehouse distribution teams while interacting with Boutiques directly to support mainly operational & communication functions of the métier.
The person will also learn and share best practices with the métier through both local market trainings/seminars and various strategy meetings.
All other duties as assigned by the supervisor.
About the Role:
Service Excellence and Client Development Execute animations and activations in coordination with Merchandising/Planning, VM, Retail teams. Partner with Client Events and CRM on animations to drive the business in both Fragrance and Beauty and help in defining the Beauty and Fragrance Customer Journey. Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated. Assist in management of Freelance team [Artistry and Advisory] via recruitment, scheduling/placement, training and payments Training, Motivation & Engagements Build strong partnerships with both local contacts [Merchant, Planner, Managers, Experts/Ambassadors, Freelance team and the métier] and international partners [Hermes International, trainers and the métier]. Participate in executing Fragrance & Beauty seminars, seasonal training and technical skill set development of Beauty Experts, ambassadors and Freelance beauty team. Host and transmit House values and product knowledge through regular training sessions, especially seasonal launches or key moments. Motivate and actively engage with beauty community. Evolve and champion a network of high-performing Beauty Experts. Attend Train-The-Trainer seminars. Reporting & In-Store Visibility Prepare quantitative and qualitative monthly boutique activity reports & trade animation recaps Share Hermès Parfums and Beauté “best practices” Maintain excellent standards in collaterals (samples, testers, hygiene products, etc.) to support both Fragrance and Beauty business. For launches and key moments, partner with; Merchandising/Planning on optimal in-store inventory, assortment and goals Visual Merchandising in new PLV executions, strong product impacts Regularly visits Local Markets for business review and support new store openings. All other duties assigned by the supervisor
Decision-Making Responsibility
YES
Supervisory Responsibility
NO
Budget Responsibility
YES
About You:
1-2 years of relevant working experience in a similar role and/or department. Superior knowledge of luxury consumer industry High level of attention to detail and excellent written and verbal skill You are a team player who is hardworking and dedicated Advanced knowledge of Microsoft Office Cosmetics background and/or French language skills a plus Bachelor’s degree is preferred Must be flexible to travel, as needed
The salary range for this position is $65,000 -$75,000 annually. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performance Medical, Dental, Vision Life Insurance and Disability Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time) Paid Parental leave and transition time 401(k) and Roth Retirement plan with company matching and profit sharing Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance Product discount and EAP resources Access to Calm App, Health Advocate, Family Building Support and more!
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.