Client Coordinator – Business Travel Insurance & Expatriate Insurance

Location: Stockholm

Company: Marsh (Mercer Marsh Benefits)

Work arrangement: Hybrid (minimum three days per week in the office)

Marsh is looking for a Client Coordinator – Business Travel Insurance (BTI) & Expatriate Insurance to join our Mercer Marsh Benefits team in Stockholm. In this role, you will be close to clients and client executives, coordinating Business Travel and Expatriate insurance programs and contributing to the development and delivery of high‑quality solutions.

You will have a broad, varied role where you combine client contact, coordination of insurance programs and analytical tasks, and play an important part in ensuring that our clients receive professional and timely service.

Key Responsibilities

Coordinate and support the day‑to‑day servicing of Business Travel Insurance and Expatriate Insurance clients, mainly within small and mid‑size portfolios.Support in renewal work, including preparing material, gathering information and coordinating input from insurers and internal stakeholders.Participate in client‑related work such as preparing reports, presentations and follow‑up material for meetings.Maintain good oversight of client portfolios, ensuring that policy information, documentation and deadlines are managed in a structured and professional way.Contribute to improving ways of working, tools and processes within Business Travel and Expatriate insurance.

What you need to have

Work experience from a similar position within the insurance, broker or financial services industry (for example client support, coordinator or junior client‑facing role).Fluent Swedish and English, both spoken and written.Good skills in Microsoft Office, particularly Excel and PowerPoint.Strong attention to detail combined with the ability to see the bigger picture in client work.A structured, analytical and reliable way of working, with the ability to manage several parallel tasks and meet deadlines.Strong interpersonal skills – you enjoy collaborating with colleagues and interacting with clients.

What makes you stand out

1–2 years of experience in a similar role within insurance, broking or financial services.Experience specifically with Business Travel Insurance, Expatriate Insurance or employee benefits.Education at minimum Bachelor level in a relevant field (e.g. business, economics, insurance, administration).IDD licence or other relevant insurance certifications (or willingness to obtain such licence).

Why join our team

We help you be your best through professional development, on‑the‑job learning and supportive leaders.You will work in a vibrant and inclusive culture, with talented colleagues and international connections within Marsh.Our scale enables us to offer career opportunities, both locally and internationally, as well as benefits and rewards to support your well‑being.You will work with well‑known corporate clients and have the opportunity to grow in a role that combines coordination, client contact and specialist insurance knowledge.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.