Are you a dynamic, outgoing individual with a passion for building meaningful relationships and making a positive impact in your community? Always Best Care Utah County a trusted leader in personal care services, is looking for a Client & Community Liaison to join our team!

In this key role, you will be responsible for fostering strong relationships within the community, driving sales initiatives, and providing exceptional client support. If you're a motivated self-starter who thrives in a customer-focused environment, we want to hear from you!  As an established agency on an exciting growth trajectory, we offer dynamic opportunities for you to elevate your career and grow alongside us into the future.

Join us in our mission to provide heartfelt care and unwavering support to those who need it most!

Portrait of a Client & Community Liaison:

Proactive, compassionate, and resourceful, with a passion for building strong relationships

Skilled at connecting with diverse community members and clients

Able to identify new growth opportunities and drive sales initiatives

Excellent communication and organizational skills

Deep understanding of the personal care industry

Comfortable engaging with local organizations and businesses

Committed to advocating for clients’ needs with empathy and professionalism

Dedicated to providing hands-on support to ensure high levels of client satisfaction

Passionate about improving the lives of others and making a positive impact in the community

Primary Responsibilities:

(75% Marketing outside office, 25% in office. Duties can vary week to week based on needs).

Build and maintain strong relationships with clients, families, and community organizations

Act as a liaison between the agency and local healthcare providers, businesses, and other key community stakeholders

Drive sales by identifying and pursuing new business opportunities and referrals

Conduct outreach activities to raise awareness of the agency's services within the community

Provide exceptional client support, ensuring their needs are met and addressing any concerns or issues

Collaborate with the care team to ensure seamless communication and the highest level of care for clients

Develop and implement strategies for client retention and satisfaction

Maintain up-to-date knowledge of industry trends, community resources, and competitor services

Represent the agency at local events, networking functions, and community meetings

Track and report on sales goals, client feedback, and community engagement efforts

Perform Quality Assurance visits with current clients

Perform Intakes and service agreement setup with new clients at their home 

Knowledge and Skills Requirements

Strong Communication Skills: Excellent verbal and written communication skills to effectively engage with clients, families, community partners, and team members

Relationship-Building: Ability to establish and maintain positive relationships with clients, community organizations, and healthcare providers

Sales and Business Development: Proven ability to drive sales, identify new business opportunities, and develop strategies for client acquisition and retention

Client Advocacy: Empathy and understanding of client needs, with the ability to provide effective support and solutions

Problem-Solving: Strong critical thinking and problem-solving abilities to address client concerns and community challenges

Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while ensuring attention to detail

Industry Knowledge: Familiarity with personal care services and the healthcare industry, including regulations and best practices

Community Engagement: Knowledge of local resources, organizations, and events to effectively promote the agency’s services

Time Management: Ability to effectively manage time and schedule to meet client and business needs

Team Collaboration: Comfortable working as part of a team and coordinating efforts to achieve company goals

Job Type: Part-time

Pay: $20-$24 per hour, plus performance bonuses

Schedule:

20 hours per week

Mon-Fri 10:00am-2:00pm Some attendance at marketing events during different times may be required

Education:

High school or equivalent (Required)

Experience:

Marketing: 2 years (Required)

Home & community care: 2 years (Required)

Customer Service: 2 years (Required)