Client Accounts Representative **Medical Associates** 1 Positions ID: oQlwzfw0 Posted On 02/02/2026 **Job Overview** **Description** Medical Associates is looking for a **Client Accounts Representative.** This role will be responsible for handling all billing aspects of Occupational Health clients’ accounts. **Schedule:** This is a 40 hours per week position working Monday - Friday 8:00am - 5:00pm **Benefits Package Includes:** + Single or Family Health Insurance with discounted premium rates for wellness program participation. + 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing) + Flexible Paid Time Off Program (24 days off/year) + Medical and Dependent Care Flex Spending Accounts + Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc. **What you'll be doing:** + Evaluate and handle all Tri-State Occupational Health (TSOH) clients’ billing account needs, address client billing questions, adding/removing charges, while working closely with TSOH Business Office Coordinator and appropriate managers to resolve clients’ billing discrepancies by adding and/or removing charges. + Handles the Collections process of clients’ billing accounts; including but not limited to contacting clients to collect delinquent payments, proactively auditing and working client invoice balances in effort to keep accounts current, maintaining and updating demographic information, and perform all other client related account maintenance activities. + Occasionally post client payments. Review client payments making necessary contract adjustments, including but not limited to processing refunds. Maintain current notes and comments on clients’ accounts. + Handles all client invoices, ensuring accuracy and timely mailing. Works with clients on identifying related issues and preparing corrected invoices. + Complete all other assigned projects and duties. **Knowledge, Skills & Abilities:** Experience: One to three years of similar or related experience Education: Equivalent to a high school diploma or GED. Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important in fostering sound relationships with other entities (companies and/or individuals). **Physical Aspects:** Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling - Bending legs at knee to come to a rest on knee or knees. Crouching - Bending the body downward and forward by bending leg and spine. Reaching - Extending hand(s) and arm(s) in any direction. Standing - Particularly for sustained periods of time. Walking - Moving about on foot to accomplish tasks, particularly for long distances. Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling - Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping - Applying pressure to an object with the fingers and palm. Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly. Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts. Vision - 20 / 40 or better in the best eye with or without correction. Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 10 pounds force constantly to move objects. Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status. Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster Primary Contact 9878 Careers at Medical Associates , 563-584-4225 Phone Phone Phone Fax careers@mahealthcare.com Email True False True **Job Details** Categories Banking/Mortgage/Financial Services Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1148 Job REQ # oQlwzfw0 \# Positions 1 Start Date 20260202 End Date 20260215 Featured Job TH Ad TH Comments **Similar Jobs** Employee Benefits Client Consultant Cottingham & Butler/ SISCO Senior Employee Benefits Client Consultant Cottingham & Butler/ SISCO Service Representative - Licensed Cottingham & Butler/ SISCO Customer Service Representative Fidelity Bank & Trust Client Service Representative Cottingham & Butler/ SISCO Claims Representative Cottingham & Butler/ SISCO Service Representative Express Employment Professionals Client Coordinator Cottingham & Butler/ SISCO Consumer Loan Servicing Representative DuTrac Community Credit Union Customer Service Representative Cottingham & Butler/ SISCO **Share this Job** Medical Associates **About the Company** **_Our mission is to provide superior healthcare and an excellent patient experience._** Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa' oldest multispecialty group practice. Today, Medical Associates Clinic is the area' leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a ΓÇ£better performing practiceΓÇ¥ by the Medical Group Management Association. In 1982, Medical Associates developed the Tri-State' first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an ΓÇ£ExcellentΓÇ¥ rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years. Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, Lancaster, Platteville, Wisconsin; and Galena, Illinois.