You are a strategic thinker passionate about driving solutions in Client Service Data Operations. You have found the right team. 

Job Summary
As a Client Service Data Operations Analyst within Commercial Banking, you will be responsible for resolving client requests in collaboration with Service Operations, the Implementation Team, Front Office, Sales Partners, and Bankers globally. You will manage multiple client relationships, providing support for any issues related to our complex treasury products and services. In this role, you will serve as the primary point of contact for each client in your portfolio, communicating via Zoom, email, and phone to build strong relationships and deliver the high standard of service expected by JPMorgan Chase clients.

Job Responsibilities

Ensure all transactions are processed accurately and assigned appropriately, highlighting any risks or potential downstream impacts in a timely manner.Complete all tasks within agreed timelines.Demonstrate strong risk and control awareness, effectively prioritizing workloads and meeting critical deadlines.Serve as an operational subject matter expert in areas such as Client Onboarding, Asset Services, Client Services, Payment Services, and Reconciliation.Collaborate closely with Sales, Product, Client Service, Operations, and other internal partners to ensure successful project delivery and an exceptional client experience.Document procedures and process flows, conducting routine reviews to ensure timely and accurate updates.Review and interpret client-executed documentation, acting as the primary contact for account opening status and reporting issues.Respond promptly and accurately to requests and inquiries from the Front Office and Client Service teams.Liaise with onshore partners and client service groups to ensure timely resolution of exceptions and queries.Demonstrate creativity in problem-solving, recommending and implementing process improvements.Foster a culture of continuous improvement by analyzing processes and identifying opportunities for automation or tactical solutions to enhance the end-to-end operating model.

Required Qualifications, Capabilities, and Skills

Strong customer-facing and relationship management experience in a similar environment.Excellent verbal and written communication skills, including the ability to communicate effectively with executives.Proven ability to develop and mobilize an internal network of key stakeholders and resources.Keen interest in banking digital technology transformation initiatives.Strong problem-solving, control, and project management skills.Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.Ability to work effectively under pressure and independently with minimal supervision.High attention to detail and a strong sense of ownership.Effective issue resolution and escalation skills.

 

Preferred Qualifications, Capabilities, and Skills

Familiarity with technology tools such as Alteryx, Tableau is preferred.Comprehensive knowledge of Treasury Services and/or Custom Card products.Bachelor’s degree in Science or Business Administration.Passion for learning new operating models, technologies, and industry trends.Experience in client onboarding, account opening, documentation analysis, or a related field.Advanced proficiency in Microsoft Office, particularly Excel, is preferred.Experience with continuous improvement initiatives focused on operational efficiency.

Shift: WHEM