Job Description We’re hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves basic IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a focus on distributed computing and security protocols. Core Responsibilities - Provide virtual escort services for non-cleared personnel in secure environments - Run pre-written commands, share results, and assist with troubleshooting - Collaborate with developers and engineers to resolve incidents and deploy workflows - Maintain security clearances and document escort activities - Use downtime for training and professional development We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Strong communication and customer service skills - Experience with production system maintenance (patching, certificates, service accounts) - Detail-oriented, self-motivated, and proactive learner - Willingness to work nights, weekends, and holidays - Team-oriented with global collaboration experience - PowerShell and Exchange Server experience - Active Directory administration (permissions, domains, provisioning) - Familiarity with TCP/IP, DNS, Hyper-V, VMs, Fiddler, Send Connectors - Programming/scripting in C# and PowerShell SQL (T-SQL) for data retrieval Technical writing for SOPs - Windows server and desktop support - Multi-tenant cloud troubleshooting