Claims Representative, BI and PCS

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Representative here at Marsh McLennan Agency (MMA).

Marsh McLennan Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life:

As a Claims Representative for MMA, you will utilize your expertise and knowledge of claims processing to communicate with both Private Client Services and Business Insurance clients as well as carriers, and serve as the first point of contact for new claims. You will collect and organize claims data and, when needed, identify issues with claim resolution and possible escalation. All colleagues within the Claims team can expect ongoing Professional development opportunities including On-The-Job Training with both management and team members, mentorship, and career pathing. 

Daily responsibilities include:

Take initial first report of claim, verify policy coverages/limits and explain thoroughly the claims

process and expected timeframes to the policyholder.

Report claim to the insurance carrier, utilizing automation tools and real-time processes for all

carriers with real-time capabilities 

Submit proper documentation to all parties involved, including customers, carriers, police

departments, etc. 

Provide regular follow-ups to clients on outstanding claims as outlined

in the agency procedures while also providing open claim reports to the account executive so they are aware of current status of open claims, especially escalations and conflicts.

Communicate large losses and significant reserve changes to account executive and

management

Close out claims in the agency management system when final notice of payment is received

Our future colleague.

We would love to meet you if your professional track record includes these skills and experiences:

At least a year or more of claims service experienceVery effective oral and written communication skills as well as client relationship building skillsHigh level of proficiency with Microsoft Office products, including Word, Excel and PowerPointExceptional time management and organization skills, highly detail oriented Comfortable working in a fast paced, deadline focused environmentFlexible to handle occasional after-hours claims emergencies

These additional qualifications are a plus, but not required to apply:

A college degree in Risk Management, Business or another related programExposure to Applied EpicProperty & Casualty license

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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