Job Posting Title:

Claims Rep-Guest Claims

Req ID:

10142708

Job Description:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Responsibilities

The qualified candidate must be able to provide immediate liability claim services for Walt Disney World Resort guests. Must exhibit outstanding customer service with an understanding of the importance of brand management. Day-to-day responsibilities include but are not limited to having the ability to conduct onsite investigations, evaluate liability case exposure and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training to leaders across the Resort and participate in initiatives to meet department’s goals.  Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.  

Basic Qualifications

Florida 520 or 6-20 All-Lines Adjuster License in Good StandingProven experience and strong understanding of property and casualty insurance and claims handlingDemonstrated strong technical skills, including scene investigations, evaluation and negotiation of liability claims.   Ability to work under deadline pressures and handle multiple prioritiesDemonstrated familiarity with automated claims administration and management systemsDemonstrated understanding of medical and legal terminologyComputer proficiency within a Windows environment, including Outlook, Word, Excel, and PowerPointProven ability to deliver effective presentations to various levels of leaders, including executivesProven ability to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of professional grammarDemonstrated strong organizational skills and attention to detailDemonstrated excellent time management skillsDemonstrated strong relationship-building, negotiating, and influencing abilitiesDemonstrated ability to effectively solve problems and make decisionsDemonstrated ability to handle confidential informationDemonstrated understanding of medical and legal terminologyAbility to work in multiple computer programs and in a paperless claims environment

Preferred Qualifications

Minimum 5 years of experience handling liability claims (Including Bodily Injury, Property Damage, Auto BI, PIP, Auto Property Damage, Discrimination, ADA Compliance and subrogation, etc.)Previous experience handling Florida claimsProven bilingual ability

Required Education

Bachelor’s degree or equivalent experience

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Job Posting Segment:

Other Support

Job Posting Primary Business:

Legal (WDW)

Primary Job Posting Category:

Ops Guest Claims

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Kissimmee, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-02-18