We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Warsaw This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be part of a dynamic team focused on driving transformation and operational excellence within claims management. This role involves leading multiple teams across different locations and supporting key initiatives to enhance efficiency and standardization in claims processes.

We will count on you to:

Manage and provide leadership to two Team Leaders and oversee approximately 5 to 10 operational team members.Oversee and coordinate the activities of the team based in India, ensuring smooth collaboration and performance.Lead the transition of work equivalent to a team of 10 colleagues to another center of excellence in India.Support the implementation of a digital claims submission tool to modernize operations.Drive the remodeling of claims business processes to enhance efficiency and standardization.Manage the transition of mid-complexity claims activities from the Paris office to the Warsaw Center of Excellence.Collaborate with and support a dedicated efficiency project lead to drive operational improvements.

What you need to have:

Proven leadership skills with strong people management experience to effectively lead and motivate teams.Expertise in project management, capable of driving multiple initiatives simultaneously to successful completion.Excellent stakeholder management skills, able to collaborate and communicate effectively with diverse internal and external parties.Strong analytical and organizational skills to manage complex workflows and deliver results on time.

What makes you stand out:

Demonstrated ability to lead transformation projects, fostering innovation and continuous improvement.Prior experience in claims operations or insurance is a significant asset.Fluency in English; proficiency in French is a significant asset.Strong process improvement capabilities to optimize claims operations and enhance efficiency.Ability to thrive in a fast-paced, dynamic environment with a positive, proactive approach.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please send your CV in English to apply for this position.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.