Please see more information about QBE careers here
Location: Parramatta, Newcastle, Sydney or Melbourne
12-month fixed term contract
The opportunity
We currently have an opportunity to join our team as a Claims Officer, managing Accident & Health claims. In this role, you’ll play a key part in delivering exceptional claims service by assessing policy coverage, investigating and evaluating cases, and ensuring timely and fair outcomes for our clients.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Manage Accident & Health claims from start to finish, ensuring timely and effective outcomes.
Collaborate with Brokers, medical professionals, and assessors to deliver high-quality claims support.
Help clients through their recovery journey, supporting their return to work and wellbeing.
Provide exceptional customer service at every stage of the claims process.
Maintain attention to detail and resilience in a dynamic, fast-paced environment.
About you
Demonstrated experience in insurance case management.
Exposure to Accident & Health claims is highly advantageous, though not essential.
A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
Empathetic communication style, balancing friendliness with professionalism.
Self‑motivated with excellent organisational and time‑management skills.
Confident handling diverse customer needs while maintaining a positive claims experience.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 20/02/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.