Please see more information about QBE careers here
Location: Parramatta, NSW
12-month fixed term contract
The opportunity
We have an exciting opportunity for a Claims Officer to join our friendly and knowledgeable team based in our Parramatta office, where you’ll manage Total Loss, Fire & Theft motor claims. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Provide an exceptional operational and customer service experience for diverse internal and external stakeholders with our customers, brokers and partnerships.
Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.
Manage fire, theft & total loss claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome.
Manage claims using the appropriate external and internal Recover and Salvage specialists to achieve the settlement outcome efficiently and effectively.
About you
Previous experience in motor or general insurance claims is advantageous but not essential
Strong customer service skills with a highly empathetic approach
Excellent communication skills, both verbal and written, with an engaging and courteous phone manner.
Ability to multitask effectively, managing competing priorities to meet customer needs.
Exceptional organisational and analytical skills, with the ability to critically assess and prioritise tasks.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 18/02/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.