By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Claims Administrator

Job Title : Claims AdministratorLocation: TaipeiReports to: Commercial Director – Greater ChinaSalary: Competitive based on experience

A central role combining claims administration, client coordination, and proactive office support.

The Claims Administrator supports the smooth handling of claim cases and the overall daily operations of the office. The role involves registering and updating claims, maintaining accurate documentation, assisting with invoicing workflows, and contributing to financial and operational reporting. It also includes preparing correspondence and summaries, coordinating meetings, and communicating with clients on documentation and claim status.

Alongside claims work, the position provides essential office support—from managing daily administrative tasks and maintaining compliance files to coordinating calendars, meeting rooms, and vendor interactions. The administrator also assists with HR and accounting processes and helps onboard new team members, ensuring a well‑organized and professional office environment.

The ideal candidate is detail‑oriented, organized, and proactive, with strong communication skills and basic financial literacy. While marine claims experience is beneficial, training is provided. This is an office‑based role with possible hybrid flexibility, suited for someone who values teamwork and can adapt to changing business needs.

What you’ll need to bring:Administrative excellence: Strong organisational skills with the ability to manage documents, filing systems, and office tasks efficiently.Detail orientation: High attention to accuracy when handling claim data, documentation, and financial inputs.Basic financial literacy: Understanding of invoicing, receivables/DSO, revenue and cost awareness, and timesheet processes.Technical proficiency: Confident use of MS Office applications; experience with claims systems is an advantage.Communication skills: Clear, professional written and verbal communication, with a client‑service mindset.Time management: Ability to prioritise multiple tasks and manage deadlines in a fast‑paced environment.Team collaboration: Professional, supportive approach with the ability to work effectively across teams.Willingness to learn: Openness to training in claims administration and operational processes, with or without prior marine experience.

What We Offer:Full training and support (including study leaves and bounty) toward professional qualifications (e.g., Association of Average Adjusters, Chartered Insurance Institute)A flexible and inclusive working environmentOpportunities for long-term career progression within a global business

Remuneration & more 

Competitive salary taking into account skills, experience and qualificationsMPF schemeYou will join an appropriate incentive (bonus) schemeHoliday allowance of 15 days (pro rata) plus bank holidaysFlexible working from our office or your home

Health & support 

Comprehensive healthcare plan (including pre-existing conditions) including dentalLife assurance Employee assistance programme for employee wellbeing

   

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. 

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. 

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you. 

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.  

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.  

 After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.