Primary DetailsTime Type: Full time

Worker Type: Employee

• Auckland, permanent and full-time
• Full training and development opportunities.
• Happy to talk flexible working, hybrid with 3 days in the office

The Opportunity 

Join us and develop a stable career in the insurance industry.Supportive leader and teamProvide data entry & administrative support with the claims teams

About QBE  

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role 

Delivery of superior windscreen claims service, determining proper policy coverage to conclude, investigate, evaluate, and negotiate assigned cases.Claims payment processing and authorisation.Managing claims files and emailsCoordinating with brokers/insureds and suppliers, and ensuring timely follow-upsMore information and the full job profile can be shared with applicants during the interview process.

About you 

Conscientious with good attention to detailAble to manage the pressure that comes with high volumesGood computer skills, basic Excel, and ability to pick things up quickly.Strong organizational and prioritization skillsGood interpersonal (both written and verbal) communication skills.A good level of numeracy and literacy, having an accounts background will be an advantage.

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceFree holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks’ gender-equal flexible leave for all new parents, including paid superTo learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) AwardsRanked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesTo learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 17/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.