**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** As a Citrix VDI at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a Citrix VDI at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. **Job Responsibilities:** **Required Skills & Experience:** + 7–10 years of enterprise IT experience, with at least 6+ years in Citrix VDI and/or Azure Virtual Desktop (AVD) support. + Strong knowledge of Citrix Virtual Apps & Desktops, Citrix Studio/Director, Citrix Cloud, NetScaler ADC. + Hands-on with AVD components (host pools, session hosts, FSLogix profiles, scaling plans, MSIX App Attach). + Proficiency in Windows Server, Active Directory/Entra ID, Group Policies, and profile management. + Skilled in PowerShell scripting for VDI automation and reporting. + Experience with performance monitoring tools (Citrix Director, ControlUp, Azure Monitor). + Exposure to image lifecycle management and patch compliance in VDI. **Cloud VDI Operations & Maintenance** + Validate and maintain the health of Citrix VDI/AVD environments through Citrix Director, Studio, and Azure Portal. + Create and manage machine catalogs, delivery groups, host pools, and session hosts. + Perform FSLogix profile management, user profile cleanup, and policy enforcement. + Manage golden image / master image lifecycle (patching, updating, versioning). + Configure and manage Citrix StoreFront, Citrix Workspace App, and NetScaler ADC gateways. + Handle printer mapping, drive mapping, and resource redirection policies for users. **Cross-Platform & Cloud Integration** + Deploy and configure AVD host pools, scaling plans, and MSIX app attach. + Integrate Citrix Cloud/AVD with Active Directory, Entra ID (Azure AD), Intune, and conditional access. + Enable multi-cloud VDI validation (Azure, AWS, GCP) and compatibility testing. + Manage VDI application publishing (Citrix Virtual Apps, RemoteApps). + Support onboarding of new workloads, apps, and users into Citrix VDI and AVD. + Implement Azure Virtual Network integration and manage storage (Azure Files, Azure NetApp Files). **Monitoring & Troubleshooting** + Monitor session health, logon times, latency, and resource consumption using Citrix Director, ControlUp, and Azure Monitor. + Troubleshoot user login failures, black screens, profile corruption, and slow session performance. + Resolve Citrix HDX issues (ICA latency, USB redirection, audio/video optimization). + Debug Azure Virtual Desktop session host failures and scaling issues. + Analyze event viewer logs, Citrix UPM/FSLogix logs, and Azure diagnostics for RCA. + Perform VDI capacity planning and scaling for peak demand. **Documentation & Governance** + Maintain and update SOPs, runbooks, and configuration baselines for Citrix and AVD. + Document image version changes, patch cycles, and rollback procedures. + Prepare capacity/utilization reports (concurrent sessions, storage usage, licensing consumption). + Ensure compliance with VDI security baselines (CIS hardening, MFA integration, session policies). + Participate in change/release management processes for new features and rollouts. **Soft Skills:** + Strong troubleshooting and analytical skills for complex user-facing VDI issues. + Excellent communication and client engagement abilities for handling escalations. + Ability to work in a collaborative, multi-cloud, multi-vendor environment. + Willingness to operate in a 24x7 support model if required. **Nice-to-Have (Preferred):** + Experience with Citrix App Layering, Citrix WEM (Workspace Environment Management). + Knowledge of AVD automation with Azure ARM templates or Terraform. + Familiarity with Cloud VDI cost optimization strategies. + Certifications: + Citrix Certified Professional (CCP-V/CCA-V) + Microsoft Certified: Azure Virtual Desktop Specialty + ITIL v3/v4 Foundation certification. **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.