Job Title: Citrix Systems Administrator

Location: Eglin, AFB

Eligibility: Candidates must possess an active TS/SCI clearance and be
willing to obtain a CI Polygraph

Role Overview

We are seeking an experienced and proactive Citrix Virtual Desktop &
RemoteApp System Administrator to design, deploy, and maintain our
Citrix Virtual Apps, Desktops, and RemoteApp infrastructure. You will
be responsible for ensuring reliable performance, availability, and a
seamless user experience. You will also provide Tier-3 level support,
collaborate with engineering teams, and participate in future
modernization and scalability efforts.

Key Responsibilities

- Architect, configure, deploy, and manage Citrix environments,
including Citrix Virtual Apps and Desktops, StoreFront, Delivery
Controllers, Citrix ADC (NetScaler), Citrix Director, and
RemoteApp solutions.

- Monitor system health, perform daily health checks, capacity
planning, and proactively identify/root-cause Anomalies in
storage, network latency, and infrastructure.

- Provide Tier-3 incident management—rapidly troubleshooting,
resolving, or escalating issues, and distinguishing user problems
from systemic outages.

- Execute system upgrades, architectural changes, patching, backup and
restore procedures, and ensure environments remain secure and
up-to-date.

- Automate routine deployment and administration tasks using scripting
tools such as PowerShell.

- Document system configurations, operational procedures,
troubleshooting guides, and contribute to a knowledge base for
future reference.

- Mentor support staff and contribute to service improvement.
 

Required & Preferred Qualifications

Required:

-3+ years of hands-on Citrix Virtual Apps and Desktops administration.

-Active TS/SCI clearance (with ability to obtain CI polygraph)

-Strong working knowledge of Windows Server environments, Active Directory, Group Policy, and core infrastructure services.

-Strong troubleshooting skills for complex Citrix deployments.

-Strong analytical, communication, and documentation skills.

Preferred:

-Citrix certifications: CCA (Citrix Certified Associate), CCP, or CCE.

-Experience with Citrix ADC, Provisioning Services (PVS), App Layering.

-Familiarity with virtualization platforms such as Hyper-V, VMware, or hybrid deployment models.

-Familiarity with security hardening in enterprise, DoD or healthcare environments.

Technical Stack:

-Citrix Components: Virtual Apps & Desktops, StoreFront, Delivery Controllers, ADC/NetScaler, Director, PVS, App Layering.

-Infrastructure: Windows Server, AD/Group Policy, Virtualization (VMware, Hyper-V)

-Scripting/Automation: PowerShell

-Monitoring: Citrix Director, SolarWinds, custom dashboards

-Networking: TCP/IP, DNS, DHCP, VPN, latency analysis tools

Soft Skills:

Strong communicator capable of explaining complex technical issues to diverse audiences

Analytical thinker, detail-oriented, and adept at root cause analysis

Self-starter with a proactive mindset and continuous learning approach

Team player with mentoring capability and customer service orientation