Overview

Originates, monitors and maintains deposit accounts and customer records (CIS) to ensure accuracy and compliance with bank policy and federal regulatory standards. Conducts troubleshooting of complex issues as pertain to Deposit Operations specific functions and provides clarification of policy and procedure. Administers required annual reporting to the IRS. Processes legal requests including levies, garnishments, summons and subpoenas.  

 

KEY RESPONSIBILITIES

Position Specific Responsibilities

Monitors daily deposit reports and requests, and performs account maintenance and corrections as appropriate (including Safe Deposit Box requests, limit increases and rate exceptions)Monitors, maintains, and fulfills requests related to MyJFG groups assignments, business linking and BillPay/Zelle/External Transfer limitsMonitors reports, produces notices and conducts maintenance and closure for overdraftsCommunicates with Commercial clients to coordinate the opening, maintenance and closing of Commercial depository accountsMonitors and coordinates compromised card reissuance (CAMs)Monitors and coordinates Digital Account OpeningPerforms compliance monitoring and produces monthly and quarterly reporting of regulatory errors.Processes address change requests and coordinates receipt, tracking, and reporting of returned and undeliverable mailResearches and remits Unclaimed Property data and assets in accordance with state escheatment laws Provides oversight, review, and maintenance of all Individual Retirement (IRA) and Health Savings (HSA) account activity and acts as IRA/HSA subject matter expertAdministers and maintains records pertaining to annual Internal Revenue Service (IRS) reporting to include federal tax identification numbers and deposit account/bond interest Oversees updates to accounts of terminated and retired employees based on personnel information provided by Human ResourcesMonitors and supports bank compliance with the Customer Identification Program (CIP) mandated by the US Patriot Act by maintaining a strong understanding of federal and internal CIP rules Monitors and maintains adherence to the federal Beneficial Ownership Rule (BOR)Receives and processes customer and legal record requests, including summons and subpoenas; performs account transactions in accordance with levy, garnishment, and court ordered requestsReceives, sorts, and uploads deposit documents to the OnBase electronic archive platformMaintains a strong understanding of account structure and titling with regard to ownership interest as pertains to fulfillment of legal requests, maintaining customer records, and administration of government reporting and the Customer Identification Program Conducts quality review and makes corrections to Currency Transaction Reports (CTR) prior to submission to AMLProvides advanced operational support and guidance to frontline staff

Job Requirements

High School Diploma or equivalent2+ years in relevant and/or bank-related experience; Bank Operations experience a plusMust be team oriented, be able to multi-task and complete tasks within set time frames with a strong attention to detail and accuracyStrong PC skills with proficiency in Microsoft Office SuiteGood written and verbal skillsAbility to work independently