Business Support Management (BSM) is a dedicated, specialist support function, leveraged by the CIB to increase control, reduce bureaucracy, and facilitate partnerships with Corporate groups. 

As a Vice President within BSM team you will be responsible for managing the Global Expense Management (Travel & Entertainment) teams, based in Mumbai, India, and associated processes, delivering on the required services to CIB globally.  The candidate must demonstrate experience of managing operations with highly effective communication & organizational skills. The role includes enhancing team performance and employee experience, while partnering with HR for recruitment and career development.

 

Role and Responsibilities:

Managing day to day operations across regional teams including resourcing, escalations etc. Improve operational management systems, processes and best practices – with an aim of ensuring high levels of quality and controls Manage stakeholder relationships across Expense Management Team and BSM, providing regular updates on KPIs, initiatives etc. Partnering with HR and other support groups to manage recruitment, retention, career development and performance management - including identifying and executing mobility and coaching opportunities Drive efficiencies across processes and connectivity between regional teams to ensure continued productivity, process improvement and drive global standardization.  Data analysis to monitor volumes, detect potential efficiencies, control gaps and ensure balanced allocation of resourcing to meet both BAU and strategic initiatives.   Play a pivotal role in expansions by partnering with regional leads to understand the expansion plans and anticipate resource requirements while driving efficiencies.  Maintaining expected quality and controls including overall process documentations

Required qualifications, capabilities, and skills

Relevant people management experience A self-starter who consistently strives for excellence in both people and process management Good leadership qualities with the ability to provide direction, build strong relationships, with good listening and influencing skills Experience in handling multiple stakeholders across various functions Enforce a dynamic control/compliance environment and continually mitigate risk in business processes Experience with statistical analysis, data processing and presentation to stakeholder audiences. Proficiency in process engineering and migration, documentation and implementation  Analytical thinking – ability to understand data requirement, analyze and suggest solutions  Strategic thinking and experience with problem solving & implementation of new ideas Develop and implement meaningful performance metrics Excellent communication (written, verbal, presentation) and ability to influence stakeholders

Preferred qualifications, capabilities, and skills

Experience with handling a process with onshore – offshore model  Understanding of various Automation tools to suggest ideas and work with implementation teams.