Save Job Back to Search Job Description Summary Similar JobsGreat leadership opportunity to lead all Group operationsFantastic strategic leadership opportunityAbout Our Client

The company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.

Job Description

As Chief Operating Officer, the responsibilities will include:

Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.Drive improvements in customer experience, SLA performance, and operational KPIs.Build scalable, standardised processes and implement 24/7 proactive support capabilities.Develop and mentor operational leaders, fostering a high-performance, customer-first culture.Oversee large and complex project delivery, systems optimisation, and geographic expansion.Partner with Sales to ensure operational excellence supports growth and customer trust.Lead M&A integration.Align operations to ensure scalability and EBITDA growth.Ensure compliance with regulatory standards.The Successful Applicant

The successful Chief Operating Officer should have:

Proven track record in a senior operation role in telecommunications, network services, or MSPExperience leading large operational teams but also being close to the teams and customersDeep understanding of network services and managed service delivery.Demonstrated success in scaling operations and leading transformation.A background delivering complex projects.Strong commercial acumen and data-driven decision-making.Skilled in process design, automation, and performance management.Experience in PE-backed businesses, preferably with M&A experience.An understanding of regulatory and compliance requirements in the industry.Has an ability to report to their Manchester office weekly.Excellent stakeholder management and customer relationship skills.What's on OfferA competitive base and benefits packageContactSam ThomasonQuote job refJN-102025-6860816Job summaryFunctionOperational & General ManagementSubsectorOperational & General Management SubsectorIndustryTechnology Media & TelecomsLocationManchesterContract typePermanentConsultant nameSam ThomasonJob referenceJN-102025-6860816Save JobApply Page Executive Sam Thomason Partner

Sam, a Page Executive Partner, brings over 17 years of recruitment expertise in the UK and Nordics. He specialises in C-suite and director-level roles, focusing on senior positions in SAAS, software, IT services, and telecoms. Sam is dedicated to ...

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