The Channel Development Head is responsible for driving the growth and development of bancassurance channels. This role will lead strategic initiatives to strengthen existing and new distribution channels, foster partnerships, and implement digital innovations. The incumbent will work closely with internal teams and external partners to optimize customer touchpoints, elevate customer experience, and achieve business objectives. **Position Responsibilities:** **Strategic Planning and Execution:** + Formulate and drive the execution of strategic plans aimed at expanding andoptimizingbancassurance channels. + Identifyand develop newleadsopportunities toincrease penetration. **Channel and Partnership Development:** + Strengthen existing relationships with bank partners and seek new collaborations to enhance distribution efficiency. + Work with partners to co-create solutions that meet both customer needs and businessobjectives. **Digital Innovation and Transformation:** + Lead the adoption of digital technologies to enhancesales andcustomer engagementtostreamline channel operations. + Oversee the development of digital platforms that improve customer interaction and service delivery. **Customer Experience Enhancement:** + Collaborate with internal teams to design and implement initiatives that improve customer touchpoints and satisfaction. + Analyze customer feedback and market trends to inform continuous improvement efforts. **Performance Monitoring and Reporting:** + Establish metrics and KPIs for assessing the performance of bancassurance channels. + Regularly review and report on progress against business development goals. **Team Leadership and Development:** + Manage andguideDigitalEnablement teamto achieve strategicand businessobjectives. + Foster a culture of innovation, collaboration, and excellence within the team. ​ **Required Qualifications:** + Bachelor’s Degree Holderwithmore than 10yearsofrelevant experience,preferably in insurance, banking and / or fintech. + BusinessDevelopment andProjectmanagement experience, preferablywithchannel,digital and technology initiatives + Human Centered Design (HCD) and Agile experiencewould be an advantage + Bancassuranceindustry experience is preferred but notrequired + Data drivenin making decisions and crafting strategies to rollout digital initiatives + Must havevery strongwritten, verbal and presentation communication skills ​ **Preferred Qualifications:** + **Strategic Thinking:** Ability to develop and implement long-term strategies that align with businessobjectives. + **Leadership and Management** **:** Strong leadership skills with experience in managing and developing high-performing teams. + **Relationship Building:** Excellent skills in building andmaintainingpartnerships and stakeholder relationships. + **Digital Literacy:** Proficiencyinleveragingdigital tools and platforms to drive business innovation and efficiency. + **Analytical Skills:** Strong analytical and problem-solving skills to interpret market data and customer feedback. + **Communication and Influence:** Excellent verbal and written communication skills with the ability to influence and negotiate effectively. + **Customer Focus:** Deep understanding of customer needs and a commitment to improvingthe customerand userexperience. + **Financial Acumen:** Strong understanding of financial metrics and the ability to drive revenue growth. + **Adaptability:** Ability to thrive in a fast-paced environment and adapt to changing business needs. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido