Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Change Management
Position: Software Engineer
Experience: 2 to 4 yrs
Category: Support Engineer
Main location: Bangalore
Position ID: J0126-1208
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher
Key Responsibilities:
- Manage the Change Management process following ITIL best practices.
- Evaluate change requests for risk, impact, and business readiness.
- Lead Change Advisory Board (CAB) meetings for efficient review and approval.
- Coordinate with stakeholders to ensure smooth communication and implementation of changes.
- Document changes comprehensively, including back-out plans and testing results.
- Monitor post-implementation reviews to enhance change success rates.
- Ensure accurate change records for audit and compliance purposes.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or related fields.
- 2 to 4 years of Change Management experience in IT or enterprise settings.
- Proficiency in ITIL frameworks, with ITIL v3 or ITIL 4 Foundation certification.
- Familiarity with ITSM tools like ServiceNow or BMC Remedy.
- Strong communication, facilitation, and negotiation abilities.
- Skilled in managing multiple stakeholders under pressure.
- Effective analytical and decision-making aptitude.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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