Key ResponsibilitiesProvides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.Works within system-based work queue to identify activities ready for review.Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customersDemonstrates sincere appreciation to customersListens to and responds knowledgeably and promptly to customer and employee questionsCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programsListens to, identifies, anticipates, and responds to customer needsFollows-up with customers to ensure all order and project requirements are satisfactorily metServes as a point of contact on all designs and/or installs within departmentMonitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as neededEnters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Required QualificationsHigh school diploma or GED or equivalent years of experience in lieu of education requirement, if applicableUp to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
Preferred QualificationsBachelor’s degree Related Field Experience in remodeling or construction industry\rLowe’s store experience\rInstalled flooring sales experience\rExperience using MS Dynamics or similar CRM (Customer Relationship Management) tool

Pay Range: $16.42 - $27.42 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.'