Leads process design sessions with key stakeholder SMEs among the Operations business areas and internal stakeholders by applying knowledge of business process analysis and business process modeling to identify current state gaps and develop process improvement solutions. Captains the development of future state business process design, including the project plan, new process design, and communication strategy to ensure successful and timely implementation of all assigned projects. Establishes and maintains key performance indicators for a process improvement initiative. Maintains policies, procedures, and standard operations procedures beyond the boundaries of the project time frame. Assists with the implementation of process improvements by helping to define the tools and methods to measure and track process performance. Tracks key measures such as on-time delivery of best practices, policies, processes, and standard operating procedures. Collaborates with SMEs within the Operations organization and internal stakeholders to document and update current state policies, procedures, and standard operating procedures utilizing approved tools and resources. Collaborates with internal business partners (EBPM) to develop, implement, and support best practice tools to improve business process effectiveness and efficiency enterprise-wide. Interacts with Operations Process Management leadership and Operations Engineering Management leadership to collaborate on projects and report project updates. Works with the Operations Business Areas Directors, Managers, SMEs on process design, improvement initiatives as well as progress updates. Collaborates with Shared Services/CXD and receives direction from key stakeholders; contributes to business requirements gathering by partnering with Process Management and Project Management leadership. Meets or exceeds customers’ expectations, looks for ways to improve their experience, while creating a seamless experience by understanding how the CCCS Information Designer role, team goals, and daily activities fit into the company vision. Drives for results by consistently achieving goals and managing priorities to ensure most important work is accomplished. Works cross-functionally to manage and organize work processes and ensure most efficient work flow. Supports a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, and customers as appropriate. Organizes resources and information in an efficient manner to handle competing demands and accomplish what needs to be done.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.