Catering Lead

The Catering Lead will provide day-to-day leadership and direction to Hospitality team and assist in routine to complex matters.  They are responsible for creating an exceptional client experience and serves as a role model in creating an environment that delivers exceptional service, quality and meets the needs of internal and external clients.  This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail. 

Responsibilities:

Oversee inventory management, ensuring the kitchen, conference center and coffee rooms are well stocked  Ensure exceptional client service for all events, including coordinating meeting requirements, prompt delivery of food, beverage and catering needs, coordinating staff schedules with events and familiarity with boardroom technology  Track sales and manage daily reports  Review receipts, cash records and cash log sheets to assure accuracy  Ensure tidiness and regular maintenance and sanitation of equipment in the kitchen, lounge and coffee rooms  Train and monitor team's utilization of operational procedures for POS systems and registers to efficiently process orders  Work with Event Specialists to ensure exceptional service for all on site Client Service Events  Maintain food safety certification  May also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail  Other duties as assigned by manager 

Qualifications:

High School Diploma or GED  Minimum of 4 years experience in a food services, catering role, hospitality or event planning role, supervisory experience preferred  Food Safe Certification  Certification required to serve alcohol (eg. Smart Serve in Ontario) 

Skills:

Applied knowledge of accepted food service industry standards with regard to food sanitation, food handling and preparation, food and beverage set-up and service  Must be able to work flexible hours - including evening and weekends  Ability to work in a fast-paced, high-pressure environment; with strong attention to detail and the ability to work under pressure  Strong verbal and written communication skills, with the ability to exercise discretion and good judgement  Possess excellent co-ordination, organizational, interpersonal and problem-solving skills  Excellent multi-tasking skills and adaptable to change   Service oriented   Ability to work as a team or independently  Strong computer skills with Microsoft Applications  Ability to regularly lift and push objects up to 30 lbs.