The Hilton Anaheim is searching for their next Catering and Events Coordinator to join the team! If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity!
The 1,574 room Hilton Anaheim is in the heart of California's famous Orange County, next to the Anaheim Convention Center and steps from the Disneyland Resort. Be part of a team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use.
The ideal candidate will possess the following:
6 months or more in a customer service role
Previous experience in a coordinator or administrative role
Hotel and Food and Beverage experience are a plus!
Excellent communication skills both written and verbal
Tech savviness and computer literate with the ability to adapt to various software and processing programs
Proven experience working in a collaborative environment with strong attention to detail
Schedule: Typically, morning shifts starting around 8:30am
Pay Rate: starting at $26.00 - $28.50 DOE
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Hospitality Company To Work For in the World.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family (when you avg. 80+ hours a month)
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you will accrue up to 9 days/72 hours in your first year
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary meals in the cafeteria while on shift
Commuter Benefit - Unlimited city and county public transit for only $18/mo.
Employee discounted onsite parking for only $50/mo.
As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.
What will I be doing?
Specifically, your essential functions will be to perform the following tasks to the highest standards:
To organize, plan, and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents, or in person.
Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
Creating and communicating documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
Working with affiliate groups.
Assist with clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution for the client.
Ensure high quality service by communicating and assisting others to understand the guest's needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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