By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance CAT Team Manager **PRIMARY PURPOSE** **:** To manage and serve as a resource for Catastrophe (CAT)/Storm events to the Vericlaim Repair Solutions staff. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Coaches and mentors CAT contractors on processes and systems. + Monitors CAT contractors Service Level Agreement (SLA) performance objectives. + Prioritizes CAT contractor needs for Vericlaim Repair Solutions dedicated staff. + Provides feedback to Operations Team on process challenges facing contractors. + Interfaces with service providers who comprise the Vericlaim Repair Solutions network's core business. + Performs pricing research/development. + Develops and delivers CAT launch training/coaching (live and onsite if possible). + Provides on boarding assistance to the Business Development department for new carrier's seeking Cat solution. + Cross trains inter-departmental employees and cross-company employees as needed + Performs quality assurance inspections as needed + Serves as subject matter expert and/or project leader on the following industry systems: Xactimate, SettleAssist, EyeSight, MICA, Chronicle, etc. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required **SUPERVISORY RESPONSIBILITIES** + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. + Provides support, guidance, leadership and motivation to promote maximum performance. **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred. **Experience** Four (4) years of experience in construction restoration or insurance. **Skills & Knowledge** + Thorough knowledge of operations and/or construction + Strong oral and written communication skills + PC literate, including Microsoft Office products; strong Excel and database skills + Strong understanding of data analytics. + Good judgment and sound decision making skills + Excellent organizational skills, accuracy, and attention to detail + Initiative and ability to multi-task + Leadership/management/motivational skills + Excellent customer service skills + Ability to work independently or in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** **:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Computer keyboarding, travel as required **Auditory/Visual** **:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**