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CAT Team Manager

PRIMARY PURPOSE: To manage and serve as a resource for Catastrophe (CAT)/Storm events to the Vericlaim Repair Solutions staff.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Coaches and mentors CAT contractors on processes and systems.Monitors CAT contractors Service Level Agreement (SLA) performance objectives.Prioritizes CAT contractor needs for Vericlaim Repair Solutions dedicated staff.Provides feedback to Operations Team on process challenges facing contractors.Interfaces with service providers who comprise the Vericlaim Repair Solutions network's core business.Performs pricing research/development.Develops and delivers CAT launch training/coaching (live and onsite if possible).Provides on boarding assistance to the Business Development department for new carrier's seeking Cat solution.Cross trains inter-departmental employees and cross-company employees as neededPerforms quality assurance inspections as neededServes as subject matter expert and/or project leader on the following industry systems: Xactimate, SettleAssist, EyeSight, MICA, Chronicle, etc.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Supports the organization's quality program(s).Travels as required

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.

Experience

Four (4) years of experience in construction restoration or insurance.

Skills & Knowledge

Thorough knowledge of operations and/or constructionStrong oral and written communication skillsPC literate, including Microsoft Office products; strong Excel and database skillsStrong understanding of data analytics.Good judgment and sound decision making skillsExcellent organizational skills, accuracy, and attention to detailInitiative and ability to multi-taskLeadership/management/motivational skillsExcellent customer service skillsAbility to work independently or in a team environmentAbility to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.