By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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CAT Repair Solution Site Manager

PRIMARY PURPOSE: To manage CAT Repair Solution Sites.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Ensure CAT site is up and running within 72 hoursOpen/Closing of LocationSecurity of LocationOSHA ComplianceManaging Onsite staffEscalation ResolutionDistribution of WorkQuality AssuranceDaily Production MeetingNew Hire TrainingCoaches and mentors CAT contractors on processes and systems.Monitors CAT contractors Service Level Agreement (SLA) performance objectives.Prioritizes CAT contractor needs for the CAT Repair Solutions Team.Provides feedback to Leadership Team on process challenges facing CAT Sites.Manage Repair Solutions network's core business.Pricing research/development.Develops and delivers CAT site training and performance reviewsProvides on boarding assistance to the Business Development department for new carriers seeking CAT Repair Solutions.Cross trains inter-departmental employees and cross-company employeesPerforms quality assurance inspections on completed repairsDrive Production and Repair Cycle TimeServes as subject matter expert and/or project leader on the following industry systems: Mitchell, CCC and Audatex

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Supports the organization's quality program(s).75% Travels

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.

Experience

Four (4) years of experience in construction restoration or insurance.

Skills & Knowledge

Thorough knowledge of operations, body shop and CAT site managementStrong oral and written communication skillsPC literate, including Microsoft Office products; strong Excel and database skillsStrong understanding of data analytics.Good judgment and sound decision making skillsExcellent organizational skills, accuracy, and attention to detailInitiative and ability to multi-taskLeadership/management/motivational skillsExcellent customer service skillsAbility to work independently or in a team environmentAbility to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.