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Job OverviewDay-to-Day Responsibilities:
Job Purpose:
The main purpose of the Trade Service Professional’s role is to provide a tailored top quality service to Citi’s India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios.
Key Responsibilities:
Manage a team of 6-8 TSPsAccountable for the performance of the said 6-8 TSPsAccountable for ensuring that the unit comply with the Citibank Risks & Control policies and processesWork in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boardingWork with product and sales teams to address and resolve customer issues efficientlyDevelop and review metrics, and monitor mechanisms to fully gauge the health of managed clients across our Corporate and FI portfolios.Ensure prompt delivery and professional solutions to our customer inquiries via Phone, Mail, Fax or email.Place a high emphasis on controlsMaintain regular proactive calls with managed clients across the Corporate, CCB and GCG portfolios for India Trade Operation.Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios.Ensure Quarterly Client Service Reviews for Trade services with focus on individual client scorecards.Ensure the right focus is placed on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP.Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.Work with product and sales teams to address and resolve customer issues efficiently.Financial/ Budgetary:
No
Individual Contributor (IC)/Managerial
IC
Key Deliverables:
Same as above
QUALIFICATIONS
Skills
Excellent written and verbal communication skills
Ability to prioritize and organize own workload.
Excellent customer service skills
Assertive & strong teamwork/interpersonal
Multi-tasking a must requirement
Proficiency with Excel, Word and other MS office applications
Excellent decision making skills
Critical and independent thinker
Strong focus on Controls.
Education
Bachelor’s degree with 7-8 years of experience in Trade Operations/ Services.
Post Graduate (preferably Finance) with 4 years of experience (preferably Trade Operations/ Services).
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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