Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients.

This position will provide support to Public Sector leadership and act as a primary point of contact in executing tasks in a number of critical areas supporting all Public Sector Lockbox sites.  The position manages responses to requests and deliverables with internal and external clients and vendors. Leads ad hoc projects as defined by the business or clients. Applies in-depth understanding of how Cash & Trade Operational areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the overall business. Applies in-depth knowledge and contributes to the development of new technologies, techniques, and processes. Influences decisions through advice, counsel and/or facilitation. Evaluates complex and variable issues with substantial potential impact, and uses strong communication and diplomacy skills.

Responsibilities:

Create project justification, business case, scope, FTE and financial requirementsDevelop and managing project plans pre/during/postDraft and/or review business requirements/SOW with internal and external stakeholdersCreate KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issuesLead meetings and leading groups to resolution on identified issues/concernsCoordinate project meetings with clients, operational and technical areas, internal business partners and vendorsData collection, time and motion studies, impact analysisWork with our Product partners on process changes impacting staffing and/or overall expense of our businessAbility to strategize and analyze the impact of a change to the operation from a people, process, compliance and client impactIdentify and manage risk, minimizing the outcome and escalating where appropriateManage interdependencies to ensure success of the projectParticipate in the successful roll-out of processes from testing to productionDevelop and coordinate operational readiness plans, including training and procedural updates based on process changesFace off with key internal and client stakeholders serving as the project engagement leadRun steering committee meetings; drafting agenda, status update deck and providing key milestone updatesDevelop and maintain governance over specific ongoing custodial processes, as deemed appropriate, once project is BAUParticipate in strategy, planning and Senior Management meetingsCapacity Plan development and deploymentMetrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details.Big Data usage to provide insight into process efficiencies, automation, and KPI tracking.Develop and maintain strong working relationships with peer-level stakeholders across the business, both on-site and cross-site, so all contribute to the effective operation of the business unitRecognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignityParticipate in Audit preparation and review processesEnsure adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environmentCollaborate across sites and businesses through leadership and active participation in site-wide and cross-site Task Forces, councils and projectsLead and actively participate in People Strategy efforts across shifts and sitesServe as backup for VP Operations Manager’s as neededServe as deputy for the Transaction Services Group Manager as needed

Qualifications:

Flexibility to support 24X7 operation; primarily working 1st shift hoursExtended hours and off-shift hours may be required to complete job requirementsA demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environmentDemonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environmentMust have strong attention to detail and solid time management and organizational skillsCritical thinking ability at both the strategic and tactical levelAbility to quickly grasp operational processes and understand training requirementsStrong "influence management" skillsPractices “Emotional Intelligence”, or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of othersExcellent written and verbal communication skills, across diverse audiences and management levelsChange Agent; can manage change with proactive communication and positive intent.Process improvement experience; Lean/Six Sigma experience preferredAbility to provide leadership in a fast-paced, changing environmentHighly PC literateAdvanced use of MS Office suite; Project, Access, Excel, Visio, PowerPoint and WordExcellent organizational management skills; ability to manage deliverables on multiple projects simultaneouslyUS Citizenship or Permanent Residency (green card) is a prerequisite for this positionMust pass an extensive background check (renewed every 5 years)

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Cash Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Newark Delaware United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$103,200.00 - $154,800.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Dec 12, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.