Job Overview:

Join our dynamic Shipper Support Case Team and play a key role in supporting vendors. You'll help resolve operational issues, ensure service excellence, and build strong relationships across our shipper network.

Key Responsibilities:

Manage and resolve shipper support cases via our internal communication platformInvestigate and address missed pickups and transportation disruptionsMeet and maintain case resolution targetsConduct proactive outreach calls as neededAccurately document case resolutions to support continuous improvementCollaborate with carriers and vendors to ensure timely freight pickups and deliveriesUse critical thinking to solve complex logistics challenges

Basic Qualifications:

Strong analytical and problem-solving skillsExcellent written and verbal communicationProficiency with basic computer tools, including spreadsheets and data filteringAbility to work independently and think criticallyHigh attention to detail and accuracyCustomer-focused mindset

Preferred Qualifications:

Understanding of transportation and supply chain terminologyExperience with AI tools or Large Language ModelsBackground in logistics, banking, insurance, or data-driven rolesExperience in roles requiring information verification and validationDemonstrated career progression in previous roles

Who You Are:

You’re a strategic thinker who:

Goes beyond the script to find innovative solutionsConnects the dots and scales improvementsThrives in ambiguity and adapts quicklyMaintains accuracy while meeting productivity goalsBuilds strong relationships with vendors and carriers

Experience Level:

Intermediate

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 22, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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