Job Title Case Manager (Student Development Specialist II) Agency Texas A&M University at Galveston Department 10120911 Student Affairs (Danny Roe) Proposed Minimum Salary $3,750.00 monthly Job Location Galveston, Texas Job Type Staff Job Description A Glimpse of the Job The Case Manager plays a vital role in supporting student success and well-being by providing proactive case management and resolution services. Under the guidance of the Director of Student Assistance Services, this position works closely with the CARE Team and collaborates with faculty, staff, families, and community partners to address challenges impacting students and minimize academic disruptions. This role is ideal for a dynamic professional passionate about empowering students and creating a supportive campus environment. Essential Duties/Tasks Case Management + Conduct initial intake meetings with persons of concern, assess needs, and create an action plan and case notes within the Maxient system + Provides crisis intervention support to connect persons of concern to referrals to appropriate resources internal and external to the campus + Participates as a member of the CARE Team. Coordinates and tracks CARE Team and basic needs action plans and ensures continuity of care for the campus community as needed + Prepares reports, statistics, assessments, evaluations, and documents case management in a timely manner + Remain current and trained on standards and best practices, emerging strategies and interventions, and research on the local, state, and federal levels, supporting the reductions of threats to the campus community and connecting students of concern to supports necessary to enable retention and student success Examples include NABITA, MAXIENT, VAWA, Title IX, emergency management, Clery Act, etc. + Monitor students of concern on the CARE agenda and monitor if students are complying with behavioral expectations. Make appropriate referrals to behavioral health resources as needed and work with these resources to make a plan for communication to faculty and staff regarding student absences for medical care needs + Assist with parenting/pregnancy requests (as applicable with CR/TIX); contact students and inform them of the parenting and pregnancy process and explain the acceptable medical documents that will need to be submitted and provide appropriate support measures Community Development/Engagement + Develop and maintain a database of referral resources for social service agencies (including housing, mental health, financial support, food services, & other basic needs) within campus and local communities + Maintains relationships with support agencies and resources to connect the campus community to long term support + Assist in the development and implementation of policies related to basic needs, including outreach and education, campus wellness initiatives, departmental publication, website, and social media Student Staff Support + Assists the department to select, supervise, develop, train and evaluate student staff and volunteers + Coordinates staff duty schedules and responsibilities + Holds regular meetings with staff to communicate departmental needs Representation and Other Duties as Assigned + Represents SAS in Professional Development Opportunities, Presentations, Committees, both internal and external to the campus + Advocates for student needs through case management lens + Drives university vehicles for events and meetings including supporting the basic need resources & 12th Van + Participates in department and division wide activities + Provide support as needed that meets the mission and goals of the department and/or university What you need to know Salary: $45,000 annually Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section. Required Education and Experience + Bachelor’s degree or equivalent combination of education and experience + 1-2 years of related specialty Required Licenses and Certifications + Valid driver's license and clear driving record Preferred Qualifications + Familiarity with MAXIENT platform + Master’s in Social Work, Counseling, Psychology, Student Administration, Higher Education Administration, Educational Leadership, or related field Knowledge, Skills, and Abilities + Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Ability to work with sensitive information and maintain confidentiality. Strong interpersonal and organizational skills + Demonstrates skills in case management, social work and community resourcing + Demonstrates knowledge of basic need resource management and at-risk student populations in college + Knowledge of crisis intervention strategies to support the safety and success of campus community members Other Requirements and Factors + Attends meeting & conferences concerning students and with student group at times beyond usual working hours + Ability to multitask and work cooperatively with others + This position is security sensitive + This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures + All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements Who we are We are the ocean campus of Texas A&M University at Galveston. Our employees come from throughout the world, with many different perspectives, talents, lived experiences, and interests. Aggies by the Sea promote a welcoming and highly productive work environment. We support the university’s goals to recruit and retain a quality workforce and encourage life-long learning practices. We will do our part to assist you in your new position and encourage you to take advantage of training and development opportunities that are available to help you be successful. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.