At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Team Lead is accountable to leadership to support the day-to-day operations of the team.  

This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies, and procedures to ensure the team is producing at a successful level.  

The Team Lead supports the onboarding of new staff as well as quality monitoring, assignment triage and leading projects as assigned.  

The Team Lead is a single point and first line of contact for staff for clinical issues.  

The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings.  

The Team Lead role encompasses the following (not an all-inclusive list):  

-Promote cooperation and team building between all department members  

-Serve as a resource to team members  

-Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking  

-Ensure adherence to plan sponsor performance targets  

-Develop, implement, and support program policies and procedures  

-Utilize critical thinking skills to raise the level of team’s performance  

-Mentor the team; monitoring and providing feedback regarding performance relative to best practices  

-Act as a role model for the Aetna values, particularly regarding company policies on confidentiality  

-Communicate effectively with a variety of audiences  

-Well organized and able to prioritize tasks  

-Support a positive work environment that promotes the concept of teamwork  

-Support to Supervisors as directed  

-May have responsibility for their own case load work  

-Respond to issues and inquiries as needed  

-Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of handwritten and computer-generated documents as well as a PC monitor  

 
Required Qualifications

- Must have active current and un