At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Job Summary:** The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.  **Essential Functions: ** + Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff   + Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks  + Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble  + Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager  + Assists in keeping community resource manuals up to date  This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education:** + High School Diploma or GED (required)  + Some college (preferred)  **Licensure/Certification:** + BLS Basic Life Support – American Heart Association (required)  **Experience:** + Previous healthcare experience with patient discharge planning procedures (preferred)  **Training** **:** None  **Skills and Abilities** **:** Hard/Tech/Clinical Skills _:_   Care management  Care for patients  Patient Observation  Discharge planning  Mail management  Soft/Interpersonal Skills:  Verbal communication  Written communication  Attention to detail  Critical thinking  Communication with family members  Active listening  Organization  Task Management  Time Management  Teamwork  Relationship Building  Interpersonal Skills  As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com