Carrier Management Specialist Location: Greensboro, NC, US, 27409 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will be doing** This Carrier Management Specialist is an incredible opportunity to join a highly energetic team that works with innovation, creativity, and Lean activities in the automotive supply chain. The function Carrier Management Specialist reports to the Transport Solutions Manager and is responsible for securing the quality level of bought services and implemented transport set-ups, covering the scope of Transport Parts Operations in North America. Our transport systems and bought services are under continuous review to ensure that we provide our customers with the most cost-effective and environmentally conscious logistic solutions possible. You will be responsible for ensuring carrier performance is compliant with our contracts and agreements, by identifying, analyzing, and acting (internally and externally) on structural carrier deviations using basic to mostly effective Lean problem-solving methods. Set, agree, and communicate goals, standards, and performance expectations in an open, straightforward, and easily understandable way. You will report to Tommy J. Belcher III, Transport Solutions Manager, and will be based out of Greensboro, North Carolina. **Responsibilities will include:** + Ensure carrier performance is compliant with our contracts and agreements, by identifying, analyzing, and acting (internally and externally) on structural carrier deviations using basic to mostly effective Lean problem-solving methods. Set, agree, and communicate goals, standards, and performance expectations in an open, straightforward, and easily understandable way. + Monitor the day-to-day booking, pickup, transport, and delivery of parts using manual transport management systems. Results shall be monitored against set objectives and improved to ensure continued customer success. A preventative and proactive approach shall always be applied. + Focus on quality excellence which is achieved by describing, working according to, and continuously improving our processes. Continuously evaluate processes and take actions to ensure they are effective and efficient. + Work proactively with strong basic to mostly effective analytical proficiency to analyze operations, warehouse, and transport data to ensure direct contribution to the profit and loss of the commercial results. + Continuously listen to our customers and stakeholders to understand their needs and promptly implement sustainable improvements in our operations based on these needs. + Order extra capacity when agreed lead time or capacity cannot be met. + Carry after-hours cell phone and perform after-hours duties as necessary. + Secure capacity and holiday planning. Actively collect information about planned (National Holidays) and unplanned (crisis, strike, etc.) disturbances within the transport network. Proactively analyze the consequences and take measures to avoid or limit the consequences and provide fact-based communication to the stakeholders. + Support the Purchasing organization during the tender process with carrier performance status, data and advice and by participation in the tender meetings, enabling selection of future transporters. + Support implementation and onboarding of tender outcome by securing carrier operational requirements and close follow up of the carrier performance. + Participate in meetings as Transport Management representative for SO&T to improve processes and communication with Warehouse, TFO, Purchasing, 3rd Party Transport Suppliers, SCO etc. **Competencies will include:** + TECHNICAL SKILLS: Demonstrated Microsoft Suite skills with proficiency in Excel is required. Oracle based systems and technical skills with strong ability to learn on the fly. Strong basic to mostly effective proficiency with the following tools is required; Microsoft Excel (logic, lookup, reference formulas and visual basic), Microsoft 365 (Outlook, SharePoint, Power Automate, Teams, etc.), Power BI, Visio, and be able to quickly learn how to use Transport and Warehouse management systems (SAP based). + ANALYTICAL SKILLS: Ability to gather all relevant information for decision making and business development on a fact-based approach. Strong basic to mostly effective ability to identify and solve problems / bottlenecks through root cause analysis, Lean principles, and Cost Deployment. + CONCEPTUAL THINKING: Ability to understand the big picture (end to end supply chain), analyze and optimize Transport setups through integration with SO&T end to end activities. + TEAMWORK / COLLABORATION: Building cooperation among individuals and departments, sharing information and resources, and working to achieve common goals and outcomes. You support performance of Transport Parts through VPS principles. + CUSTOMER FOCUS: Understand where we create customer value. Drive tasks to solve issues and provide correct solution in right time for customers. Anticipate customers’ needs and deliver a service that exceeds their expectations. + OWNERSHIP/ACCOUNTABILITY: Self-motivated in taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results. High energy and commitment to prioritize, drive and produce results, quickly + INTERPERSONAL INFLUENCE: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react. + ATTENTION TO DETAIL: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. + SAFETY PRACTICES: Acting as necessary with safe operations as a central focus and striving to create a safe work environment. + LANGUAGE: Fluency in English, as most of the business is conducted in English. Fluency in Spanish is preferred. Strong written and verbal communication skills required. **KPI/PI** • Service level agreed in SOP and contracts. • ATLAS and Transparent performance (event status entry compliance). • Pickup and delivery precision KPI’s. • Filling degree. • Deviation reporting and deviation handling according to agreed service level. • Administrative and information quality according to agreed service level. • CO2 emissions. • Continuous improvement is measured through Transport mode freight cost. **Minimum Education and Experience:** • BS degree in Logistics or Business preferred or equivalent experience • 2-3 years logistics and/or warehouse facilities experience required, 3+ years preferred • Six Sigma or Lean experience required; certification preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $63,100 - $77,900 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy:   • Competitive medical, dental and vision insurance. • Generous paid time off. • Competitive matching retirement savings plans. • Working environment where your safety, health and wellbeing come first. • Focus on professional and personal development through Volvo Group University. • Programs that make today’s challenging reality of combining work and personal life easier. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail. **Who we are and what we believe in** We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. **Trucks Technology & Industrial Division** hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need. Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow. Job Category: Supply Chain & Logistics Organization: Trucks Technology & Industrial Travel Required: Occasional Travel Requisition ID: 28435 **View All Jobs (https://jobs.volvogroup.com/?locale=en\_US)** **Do we share the same aspirations?** Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations. **Nearest Major Market:** Greensboro