The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Revenue Optimization Team in Doha as a Cargo Revenue Integrity Officer.Join the QR Cargo family and leave a mark as part of the Cargo Revenue Optimization Team. About the roleIn this role, you will support the revenue integrity team in ensuring the accuracy and compliance in cargo revenue related processes by analyzing customer and internal stakeholders’ disputes and revenue adjustments. The role involves identification of the root causes of the revenue adjustments, providing timely and accurate resolutions and recommending corrective actions to management in order to minimize revenue leakage and enhance overall revenue integrity in cargo business. As part of your role, your responsibilities will be inclusive of, but not limited to the following:Analyze and ensure prompt and accurate resolution of all disputes and revenue adjustments raised by customer or internal stakeholders in the system.Handle the waiver and write off approval review process ensuring it follows authorization protocolsDevelop, implement, monitor and review processes in line with increasing complexity of the business. Manage and influence internal stakeholders in the interest of revenue integrity to safeguard the interests of the division globallyConduct periodic assessments of systems and process controls, reporting any suspected leakages to the management.Regularly monitor the Early Warning Signal KPIs and dashboard to identify and address and abnormalities during review.Support the development and implementation of the Early Warning Signal tools and alert proactively to prevent any revenue leakages in the end-to-end business process from booking until payment receipt.Drive continuous enhancement and transformation of revenue integrity policies and procedures to detect, access and reduce cargo revenue leakages.Collaborate with internal Cargo stakeholders to uphold compliance with revenue integrity protocol and evaluate revenue trends and risks across various segments of Cargo.Aid in the design and implementation of global revenue integrity framework, including policies for waiver and approvals.Analyze bookings, tariff and other charges to detect any revenue leakages. Work with stakeholders to perform root cause analysis and implement corrective actions as needed.Contribute to the implementation of a revenue integrity KPI structure. Provide guidelines and analysis to the management for target setting and planning to reach these targets.

Perform system testing if required for any system enhancements or system bugs fixes.

 

 

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