Requisition #:212663
Location:Worcester, MA 01606
Category:Administrative/Clerical
Salary:$50,000.00 - $55,000.00 per year Position Details

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Why You’ll Love This RoleCompensation: $50-55k base salary, plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement.  Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year. 

On-call every other week – phone-based support only, and you’ll be paid for your time

No hands-on clinical work required – focus on coordination and communication

Be part of a purpose-driven team that’s passionate about making a difference

Opportunities for advancement and career growth

Build lasting relationships with families and caregivers

Make an impact in your community

What You’ll Do

Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction

Manage caregiver schedules to ensure the right match of skills and availability

Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

Maintain accurate and up-to-date records, schedules, and reports

Participate in the on-call rotation — only once every 3 weeks, phone support only, and paid

Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

Handle problem-solving with professionalism and empathy — turning challenges into opportunities

Manage performance and support the retention of caregivers through engagement and timely feedback

What We’re Looking For

Bachelor’s degree or equivalent work experience

2+ years of experience in sales, customer service, or a fast-paced office environment

Strong organizational and time management skills

Excellent communication, relationship-building, and problem-solving skills

Comfortable using MS Office and learning new systems quickly

Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

Thrive in fast-paced environments

Are proactive, adaptable, and solution-oriented

Genuinely enjoy helping others

Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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