Care Coordinator **Hillcrest Family Services** 1 Positions ID: 570906969 Posted On 01/16/2026 **Job Overview** **Responsibilities** The **Care Coordinator** provides comprehensive support to clients living with or at risk for Hepatitis C, ensuring access to care, treatment, and community resources efforts for the Hepatitis C (HCV) Elimination Initiative Pilot Program. The role collaborates with healthcare providers, including addictions recovery specialists, behavioral health clinicians, peer support staff, community partners, and others. The Care Coordinator facilitates care coordination, guides patients through treatment, manages appointments, addresses urgent needs, and follows up to enhance adherence and health outcomes. In addition, you will: + Oversee and coordinate client care, ensuring treatment plans are followed and updated as needed. + Monitor client progress and communicate with healthcare providers to support effective care. + Assist with client enrollment, required paperwork, and initial service coordination. + Serve as a liaison between clients, families, and healthcare teams to ensure clear, consistent information and alignment, reducing errors and improving outcomes. + Connect clients with appropriate services, specialists, and community resources. + Assist with appointment scheduling, insurance navigation, access to supportive programs, and barriers to care. + Participate actively in treatment team meetings, huddles, provider consultations, care coordination activities, and case discussions. + Provide direct crisis intervention and support as needed. + Document all client contact and care coordination efforts accurately and timely in the EHR and other tracking systems. + Maintain knowledge of community resources, Managed Care Organization (MCO) expectations, and grant benchmarks to support service delivery and quality outcomes. + Otherdutiesasassigned. **Requirements** **Education:** + Highschooldiplomaorequivalencyrequired. + Associate or bachelor’s degree in public health, social services, communications, or a related field preferred. **Experience:** + 1-2 years experience in patient navigation and/or care coordination is preferred **Knowledge/Skills:** + Knowledge of HCV and understanding of disproportionately impacted/high risk population preferred + Excellentwrittenandverbalcommunicationskills. + ProficiencyinMicrosoftOfficeSuite(Word,Excel,Outlook,etc.) **Licenses/Certifications:** + MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required. **Benefits** **Competitive benefits package for full-time employees working 30+ hours a week:** + Health insurance (up to 79% employer paid) + Dental insurance + Vision insurance + 401(k) with profit sharing and employer match + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) + 10 paid holidays + 80 hours sick time + 2 wellness days + Staff development and training + Public Service Loan Forgiveness (PSLF) eligibility for federal student loans + Employer paid CEU's through Relias + PerkSpot- employee discount program + Employee assistance program + Advancement opportunities **About the Organization** Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores. **COVID-19 Vaccination Not Required* Primary Contact 315333 Human Resources , 563-557-8211 Phone Phone Phone 563-207-5051 Fax humanresources@hillcrest-fs.org Email True False True **Job Details** Categories Clerical/Office Administration Environmental/Quality Assurance/Safety Human and Social Services Information Technology/Telecommunications Retail Sales Sales/Service Location Dubuque, IA Job Type Employee Full/Part Full Time **Qualifications** Education High School/GED Company ID 1066 Job REQ # 570906969 \# Positions 1 Start Date 20260116 End Date 20260225 Featured Job TH Ad TH Comments **Similar Jobs** Electronic Logs Coordinator Hirschbach Motor Lines, Inc. Library Services Coordinator Wartburg Theological Seminary Driver Settlements Coordinator Hirschbach Motor Lines, Inc. Office Coordinator-MHC Dubuque County Hillcrest Family Services Administrative Service Coordinator Managed Solutions Group Service Coordinator (Dispatcher) Managed Solutions Group Office / Marketing Coordinator Express Employment Professionals Program Coordinator- SAMHSA Grant Hillcrest Family Services Development & Executive Coordinator Specialized Recruiting Group Event Coordinator Cottingham & Butler/ SISCO **Share this Job** Hillcrest Family Services **About the Company** Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa. Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_