The CCST Care Coordinator (CC) role is a flexible, multi‑skilled position that includes both administrative and clinical support responsibilities for the UM and 24/7 Clinical Support teams. The CC team manages a wide range of tasks, including assigning cases, creating and resolving reporting issues, engaging customers in coaching programs, and performing other clinical support activities as assigned. These responsibilities include, but are not limited to, the following: + Assist with customer engagement, coaching, and support, including managing the call queue for inbound and outbound calls. + Conduct post‑discharge after‑care follow‑ups with customers for OP LOC. + Scrub queues. + Complete daily reports to ensure all processes are appropriately followed. + Ensure clinical queues and bins are managed with accurate, up‑to‑date information. + Maintain customer tracking reports. + Identify opportunities for process improvement. + Embrace and model our cultural beliefs: **Move Together, Focus, Own It, and Adapt & Act** . + Provide exceptional customer service and collaborate effectively with all clinical staff. + Contribute constructively during team meetings. + Perform additional stretch tasks or projects as needed, requested, or assigned. + Take initiative for ongoing professional development. **Qualifications** + Bachelor’s degree in a Behavioral Health field or equivalent work experience. + At least one year of experience in a behavioral health services setting. + Proficiency in Microsoft Office Suite, including strong Excel skills. + Preferred system familiarity: TruCare, CAMS/DG, CCV, PRT, and OneView. + Strong attention to detail with the ability to identify and correct errors. + Excellent organizational skills, with the ability to multitask and prioritize effectively. + Superb verbal and written communication skills. + Effective listening, analytical, and problem‑solving abilities. + Ability to work independently within a team environment and collaborate with matrix partners to achieve positive outcomes. + Demonstrated agility and ability to manage change effectively for both self and team. + Commitment to contributing to continuous team improvement and skill development. + Team operating hours: **7:00 AM – 5:00 PM CST** . If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) . **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._